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KAY Beauty · Customer care
Frequently Asked Questions
Answers to common questions about shopping, delivery and customer care.
Shopping with KAY Beauty
What does KAY Beauty sell?
Our beauty collection includes skincare, makeup, haircare, bath and body products, and beauty tools. Browse the shop to see current products and availability.
How do I choose a product?
Read the product description, size, ingredients and manufacturer directions. Check the packaging before use, especially if you have sensitivities. Email us with a product-specific question if you need more information.
Which payment methods can I use?
The payment methods enabled for your order appear at checkout. Review the total before paying. Any decorative payment badges in the footer do not guarantee that every listed method is available.
How much is shipping, and when will my order arrive?
Enter your destination at checkout for available delivery methods and costs. Any delivery estimate is not a guaranteed arrival date. See Shipping & Returns, or email us before ordering if you need an item by a specific date.
How can I check my order?
Keep your order confirmation and view available details in My account. Use any tracking link supplied for your shipment, or visit order help and contact us with your order number.
Can I cancel or change an order?
Email support immediately with your order number and the change requested. We will try to help, but cannot guarantee changes after processing or dispatch has begun.
Can I return a beauty product?
Request a return within 30 days after delivery. For change-of-mind returns, products must be unused and unopened with original packaging and intact seals. Read the Refund & Returns Policy and contact us for authorization before mailing a parcel.
What if my item is damaged or incorrect?
Contact us promptly with the order number, a description and photographs where practical. Keep the packaging while we investigate. We will discuss an appropriate replacement, refund or other resolution.
When will an approved refund appear?
We email the outcome after inspecting an authorized return. Approved refunds are sent to the original payment method. Your bank or payment provider controls the time it takes for the credit to appear.
How do I contact support?
Email inquiries@twocousininvestmentinc.com. Include your order number for order-related help. Do not send passwords or complete payment card details.
How is my personal information handled?
Read our Privacy Policy for information about account and order data, cookies, service providers and privacy requests.