Delivery options and costs

Enter your full delivery address at checkout to see the shipping methods available for your destination and the applicable cost. Review these details before placing an order. If no method is available, contact support before purchasing; we cannot promise delivery to an unsupported destination.

Delivery estimates

Any estimate displayed at checkout or provided for your order is an estimate rather than a guaranteed arrival date. Order processing and carrier transit are separate stages. Carrier delays, holidays, weather and address problems can affect arrival.

Need an item for a specific date? Email us before ordering to discuss the available options.

Follow your order

Keep your order confirmation and check My account for available order details. When tracking is provided for your shipment, use the carrier’s tracking link for transit updates. Contact us with your order number if you need help locating an order.

Check your delivery address

Include your street number, apartment or suite, city, state and ZIP code. Email immediately if an address needs correction. We will try to help, but a change may not be possible after dispatch. Incorrect addresses or failed delivery may require additional delivery arrangements.

A problem with your delivery?

If an item is missing, incorrect or damaged, contact support promptly with your order number and a description. Keep the packaging, and share photographs where useful. If tracking says delivered but you cannot locate the parcel, check the delivery location and contact us for assistance.

30-day return requests

Request a return within 30 days after delivery. Change-of-mind returns require unused, unopened items in original packaging with intact seals. Email for authorization and the correct return instructions before shipping anything back.