Effective date: September 16, 2026. This policy applies to purchases made directly from KAY Beauty.

30-day returns

Contact us within 30 days after delivery to request a return. Please provide your order number, the item you wish to return and the reason. Products must be unused, unopened and in their original packaging, with any seals intact and all included components.

Beauty and hygiene exclusions

Opened or used cosmetics, skincare, haircare, bath products and personal-care tools are not eligible for change-of-mind returns for hygiene reasons. Items specifically identified as final sale before purchase and gift cards are also excluded. These exclusions do not prevent you from reporting an incorrect, damaged or defective item or exercising rights provided by applicable law.

How to return an item

1. Email support before sending anything back.
2. We will confirm eligibility and provide the return destination and instructions. Do not send a parcel without confirmation.
3. Pack the item securely and use a tracked shipping service. Keep your receipt until the refund is complete.

For a change-of-mind return, you are responsible for return postage. Original delivery charges are not refunded unless the return concerns our error or a damaged or defective item. For an eligible problem with your order, we will arrange an appropriate return or resolution without charging you for our error.

Incorrect, damaged or defective products

Contact us as soon as you notice a problem. Include the order number, a description and, where practical, photographs of the item and packaging. Keep the packaging while we investigate. We will discuss a replacement, refund or other appropriate resolution with you.

Refunds and exchanges

After receiving and inspecting an authorized return, we will email the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider controls when the credit appears on your statement. If you want a different item, request a return and place a separate order; exchanges depend on availability.

Cancellations

Email immediately if you need to cancel or correct an order. We will try to help before dispatch, but changes are not guaranteed once processing or shipment has begun. If the order has shipped, the return conditions above apply.

Nothing in this policy removes any non-waivable consumer rights under applicable law.