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KAY Beauty · Customer care

Terms of Service

The terms that apply when you use our website and purchase from KAY Beauty.

Effective date: September 16, 2026. This website is operated by Two Cousin Investment Inc., trading as KAY Beauty. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law.

Using the store

Provide accurate contact, delivery and payment details, and use only payment methods you are authorized to use. You must be an adult with capacity to enter a purchase contract, or shop with the involvement of a parent or legal guardian. Protect your account password and notify support if you suspect unauthorized access.

Products and responsible use

We sell beauty and personal-care products. Read each product’s packaging, ingredients, warnings and directions before use. Check suitability for your needs and stop use if irritation occurs. Website content is general product information and does not replace professional medical advice. Product packaging and manufacturer instructions take priority over a website summary. Colors and packaging appearance can vary from screen images.

Prices and orders

Prices are shown in US dollars unless otherwise stated. Review the final order total, taxes and delivery charges at checkout before submitting payment. Availability and prices may change before an order is accepted. An order acknowledgment confirms receipt of your request; an order may be declined or cancelled for an unavailable item, an obvious pricing error, an unsuccessful payment or suspected fraud. We will notify you and refund amounts collected for an order we cancel.

Delivery, cancellations and returns

Delivery options and any estimates shown at checkout apply to your destination. Estimates are not guaranteed arrival dates. Contact us promptly about order changes; we cannot guarantee changes after processing begins. See Shipping & Returns and our Refund & Returns Policy for the applicable process. Your non-waivable consumer rights remain unaffected.

Website content and fair use

Do not misuse the website, attempt unauthorized access, disrupt its operation, or submit unlawful, abusive or misleading content. Our branding and original website content are protected by applicable intellectual-property laws. Product names and third-party trademarks belong to their respective owners. You may use website information for personal shopping purposes.

Reviews and external links

Submit reviews only about your genuine experience and avoid personal information or unlawful material. We may moderate submissions for relevance, abuse or spam. Clearly labeled sample testimonials are illustrative design content, not verified customer feedback. Links to external websites do not mean we control or endorse all of their content.

Privacy and service availability

Our Privacy Policy explains the handling of personal information. We work to keep the site accurate and available, but interruptions or errors can occur. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded. We will address reported order problems under our published policies and applicable law.

Updates and questions

We may update these terms by posting a revised version and effective date. The terms applicable when you place an order govern that order. Contact support if anything is unclear or if you need help resolving a concern.